FAQ

Find answers to families’ most frequently asked questions.

Families and Support

1. What happens if the parents are underage?

Parents under 18 must be accompanied by a legal guardian for the duration of their stay.

2. Which family members are eligible to stay?

Siblings and other family members can accompany the parents of the ill child.

3. Can I invite other people during my stay?

Yes, you may invite visitors. However, guests are not allowed to enter the rooms. Visiting hours end at 9:00 PM every day.

1. How many rooms are provided per family?

Une seule chambre est attribuée par famille.

2. What happens if there are no rooms available?

If no room is available, you will be placed on a waiting list and we will contact you as soon as a room becomes available.

3. Is a referral required for each visit?

Yes. A referral from the hospital is required for each stay in order to confirm your eligibility for the House.